For many businesses—especially high-growth merchants—the act of capturing, tracking,
and fulfilling orders across two or more sales channels is tricky. To make matters worse,
55% of retailers are still using pen-and-paper manual processes at some point in their
logistics process, leading to order inaccuracies and confusion.
From click to customer stands an ocean of challenges:
- Aligning inventory and orders across multiple channels
- Complex shipping schedules and order profiles
- Tracking fulfillment
- Reporting, analytics, and evaluation
One solution to solve these problems? An order management system (OMS), which tracks
stock levels across warehouses combine order data across multiple channels and coordinates
with third-party logistics providers to get products to the end customer, fast.
How to track orders?
For tracking orders on time, You must know the following details:-
- Once you have created your order in either take away, fine dining, or home delivery, your
order gets listed in the order tracking form with all its relevant details. - You can now open the order tracking form to find the list of orders placed by you. It contains
details such as to which section has the order been placed. Is it home delivery, fine dining, or
takeaway? Other details such as customer name, contact number, driver’s name, if a
driver has been assigned for home delivery, the name of the waiter, in case of fine dining,
total bill amount, preparation time, date of delivery, and order status. - You can also use the filter tab to find your particular order from all the other orders listed in the form.
- You can use the Edit tab to change the order type and items as well. For example, a person
places an order for home delivery and then later prefers to pick it up himself, the order can
be edited to take away. - You can change the driver assigned as well. In case of some other arrangements, if you wish
to change the driver, you can select that particular order and then assign a different driver to it.
