IP telephony refers to any phone system that uses an internet connection to send and receive voice data. Unlike a regular telephone that uses landlines to transmit analog signals, IP phones connect to the internet via a router and modem.
IP Telephony Benefits for Businesses:
IP telephony also enables your business to access advanced features without having to invest in extra hardware.
- Advanced Call Routing
- Auto Attendant
- Call Queues
- Call Pop
- Call Recording
Easy Integration with CRM and Other Business Tools
VoIP also makes it a lot easier to integrate voice communications with your CRM and other business tools.
The ability to centralize data and provide consistent customer service across multiple channels (at a lower cost) makes IP telephony and VoIP a no-brainer for many businesses.
All you need is a reliable internet connection and a robust network setup.